West Ham Carpet Cleaners Service Terms and Conditions
These Terms and Conditions govern the provision of cleaning services by West Ham Carpet Cleaners to residential and commercial customers. By placing a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 Customer means any individual or business entity that requests or receives services from West Ham Carpet Cleaners.
1.2 Services means any carpet, rug, upholstery, mattress, curtain, end of tenancy cleaning, or related cleaning services provided by West Ham Carpet Cleaners.
1.3 Premises means the property, area, or location where the Services are to be carried out.
1.4 Technician means any staff member, subcontractor, or representative engaged by West Ham Carpet Cleaners to carry out the Services.
1.5 Agreement means the contract between West Ham Carpet Cleaners and the Customer consisting of these Terms and Conditions and any confirmed booking details.
2. Scope of Services
2.1 West Ham Carpet Cleaners provides professional cleaning services within its normal service areas. Availability of specific services may vary depending on the location and access to the Premises.
2.2 The exact scope of the Services, including the type of cleaning, areas to be cleaned, and any additional tasks, will be agreed at the time of booking and confirmed in the booking confirmation.
2.3 West Ham Carpet Cleaners reserves the right to decline or discontinue Services where it is considered unsafe, unsuitable, or beyond the reasonable expertise or capability of the Technician or the equipment available.
3. Booking Process
3.1 Bookings can be made through the channels advertised by West Ham Carpet Cleaners, such as via its website or other accepted methods. The Customer must provide accurate and complete information when booking, including contact details, address of the Premises, type and size of areas to be cleaned, and any access instructions.
3.2 All bookings are subject to availability. West Ham Carpet Cleaners will confirm the booking date, time window, and estimated duration of the Service. A booking is only considered confirmed when the Customer receives explicit confirmation from West Ham Carpet Cleaners.
3.3 The Customer is responsible for ensuring adequate access to the Premises at the agreed time, including parking arrangements where necessary for the Technician’s vehicle and equipment.
3.4 West Ham Carpet Cleaners may request photographic or descriptive information about the condition of carpets, upholstery, or other items to be cleaned in order to assess the required work and provide an accurate quotation.
4. Quotations and Pricing
4.1 Quotations provided by West Ham Carpet Cleaners are based on information supplied by the Customer and are subject to change if the actual condition, size, or nature of the Premises or items to be cleaned differs from the information provided.
4.2 Unless otherwise agreed, prices are quoted on a per room, per item, per square metre, or per job basis. Any additional work requested on the day of service that is outside the original quotation may incur extra charges.
4.3 All prices will be communicated in advance of the Service. Any applicable taxes will be included in the final price unless stated otherwise.
4.4 West Ham Carpet Cleaners reserves the right to revise its pricing structure at any time. Any changes will not affect confirmed bookings that have already been accepted.
5. Payments
5.1 Payment terms will be communicated at the time of booking. West Ham Carpet Cleaners may require full or partial payment in advance, or payment on completion of the Service, depending on the type and value of the work.
5.2 Accepted methods of payment will be communicated to the Customer during the booking process. The Customer must ensure that they are able to pay using one of the accepted payment methods.
5.3 Where payment is due on completion, it must be made immediately upon completion of the Service, unless alternative arrangements have been agreed in writing in advance.
5.4 In the case of late payment or non-payment, West Ham Carpet Cleaners reserves the right to charge reasonable interest, administration fees, and any costs incurred in recovering the outstanding amount.
5.5 For business or repeat Customers with agreed account terms, invoices must be paid within the agreed timescale. Failure to pay may result in suspension of further Services until the account is brought up to date.
6. Customer Obligations
6.1 The Customer must ensure that the Premises are safe, accessible, and free from hazards at the time of the Service. This includes ensuring that electricity and water are available where required.
6.2 The Customer must remove or secure any fragile, valuable, or easily damaged items from the areas where the Services will be carried out. West Ham Carpet Cleaners will not be responsible for damage to items that should reasonably have been removed or protected.
6.3 The Customer must inform West Ham Carpet Cleaners of any known issues that may affect the Service, such as pre-existing damage, loose fittings, unstable furniture, or restrictions on the use of particular cleaning products.
6.4 Children and pets must be kept away from the working area during the Service for health and safety reasons.
7. Access and Parking
7.1 The Customer is responsible for providing adequate access to the Premises on the agreed date and time. If the Technician is unable to gain access, this may be treated as a late cancellation and charges may apply.
7.2 Where parking permits, paid parking, or specific access arrangements are required, the Customer must arrange these in advance or reimburse any reasonable parking costs incurred by West Ham Carpet Cleaners.
8. Cancellations and Rescheduling
8.1 The Customer may cancel or reschedule a booking subject to giving adequate notice. The required notice period and any applicable charges will be stated at the time of booking.
8.2 If the Customer cancels or reschedules the Service with insufficient notice, West Ham Carpet Cleaners reserves the right to charge a cancellation fee. This fee may reflect the time allocated, any travel already incurred, and the likelihood of filling the booking slot.
8.3 If the Technician arrives at the Premises and is unable to carry out the Service due to lack of access, unsafe conditions, or the Customer’s failure to comply with these Terms and Conditions, this may be treated as a cancellation by the Customer and a cancellation fee may apply.
8.4 West Ham Carpet Cleaners may cancel or reschedule a booking due to circumstances beyond its reasonable control, such as extreme weather, illness, equipment failure, or other unforeseen events. In such cases, West Ham Carpet Cleaners will notify the Customer as soon as reasonably possible and offer an alternative appointment. No cancellation fee will apply where the cancellation is made by West Ham Carpet Cleaners.
9. Service Standards and Limitations
9.1 West Ham Carpet Cleaners aims to provide Services with reasonable care and skill, using appropriate equipment and cleaning solutions for the type of job.
9.2 While every effort is made to achieve the best possible cleaning results, West Ham Carpet Cleaners cannot guarantee the removal of all stains, odours, or marks. Some stains may be permanent due to their nature, age, or previous attempts at cleaning.
9.3 Drying times for carpets, rugs, and upholstery will vary depending on material, ventilation, and weather conditions. The Technician may provide an estimated drying time, but this is not guaranteed.
9.4 West Ham Carpet Cleaners is not responsible for any reaction between cleaning products and pre-existing treatments or residues where it has not been informed of their presence.
9.5 The Customer is advised to check work on completion where possible. If the Customer is not present, the Service will be deemed accepted unless a specific issue is reported within a reasonable period after completion.
10. Liability and Insurance
10.1 West Ham Carpet Cleaners holds appropriate liability insurance for the Services it provides. Details of cover are available on request.
10.2 West Ham Carpet Cleaners will not be liable for any loss, damage, or expense arising from:
(a) Failure to remove stains, odours, or marks that are permanent or require specialist treatment beyond the agreed Service.
(b) Pre-existing damage, wear, fading, or deterioration of carpets, rugs, upholstery, or other items.
(c) Issues arising from the Customer’s failure to follow aftercare or drying instructions.
(d) Any indirect, consequential, or economic loss such as loss of profit, loss of opportunity, or loss of enjoyment.
10.3 Where West Ham Carpet Cleaners is found liable for direct damage caused by negligence, its liability will be limited to the lesser of the cost of repair or the current market value of the item, and in any event not exceeding the total price paid for the Service in question.
10.4 The Customer must report any alleged damage or complaint as soon as reasonably practicable and allow West Ham Carpet Cleaners the opportunity to inspect, investigate, and if appropriate, remedy the issue.
11. Waste Handling and Environmental Regulations
11.1 West Ham Carpet Cleaners will dispose of any waste generated during the performance of the Service in line with applicable waste and environmental regulations.
11.2 Some waste types, such as hazardous or regulated waste, may not be removed as part of the standard Service. Where such waste is identified, West Ham Carpet Cleaners may refuse to handle it and will advise the Customer on the need for specialised disposal.
11.3 The Customer is responsible for ensuring that general household or business waste not generated by the cleaning process is removed or stored separately so as not to interfere with the Service.
11.4 Where the Service includes the removal of limited quantities of waste or residues arising from the cleaning process, this will be carried out in compliance with local waste disposal requirements.
12. Health and Safety
12.1 West Ham Carpet Cleaners will take reasonable steps to ensure that all Services are carried out safely and in compliance with relevant health and safety requirements.
12.2 The Customer agrees to follow any reasonable instructions given by the Technician relating to safety, including temporary restrictions on access to certain areas during and immediately after cleaning.
12.3 The Customer must inform West Ham Carpet Cleaners of any known health and safety risks at the Premises, including structural issues, trip hazards, or the presence of hazardous substances.
13. Complaints and Disputes
13.1 If the Customer is dissatisfied with any aspect of the Service, they should contact West Ham Carpet Cleaners promptly and provide details of the issue, together with any supporting information.
13.2 West Ham Carpet Cleaners will investigate the complaint and may request access to the Premises to inspect the work. Where a complaint is found to be justified, West Ham Carpet Cleaners may offer a remedy such as a re-clean of the affected area or a partial refund, at its discretion.
13.3 Raising a complaint does not entitle the Customer to withhold payment for Services already provided, unless explicitly agreed in writing by West Ham Carpet Cleaners.
14. Privacy and Data Protection
14.1 West Ham Carpet Cleaners collects and processes personal data in order to manage bookings, provide Services, and handle payments and customer communications.
14.2 Personal data will be handled in accordance with applicable data protection legislation. Information will only be shared with third parties where necessary for the provision of the Service, compliance with legal obligations, or where the Customer has given consent.
15. Amendments to Terms and Conditions
15.1 West Ham Carpet Cleaners may update or amend these Terms and Conditions from time to time. The current version will apply to all new bookings from the date it is made available.
15.2 Any changes will not affect confirmed bookings already accepted prior to the date of change, unless required by law.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any Agreement between West Ham Carpet Cleaners and the Customer shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by West Ham Carpet Cleaners in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
17.3 These Terms and Conditions, together with any written booking confirmation, constitute the entire agreement between West Ham Carpet Cleaners and the Customer concerning the Services and supersede any prior discussions or representations.
